BT 416: Business Process Management is a new addition to the Business & Technology undergraduate program at Stevens. The course addresses the methods and techniques required to analyze, design, implement, automate, and evaluate business processes. Structured along the phases of the Business Process Management (BPM) life cycle, students learn to analyze organizational performance from a process perspective, redesign processes using value-focused techniques, design workflows and implement them in BPM systems, simulate new process designs, and create process analytics applications using dashboards. The course leads students from process discovery through conceptual and technical process design through the implementation and management of workflows to the structure of process-aware information systems. Upon completion of this course students will be able to assess the efficiency and effectiveness of an organization from a process perspective, conduct process improvement projects, and determine the role of technology in supporting corporate processes.

The Business Process Management course expands and enhances the current offerings of the Business & Technology program by focusing on a change management area that is predominantly populated by Information Systems professionals. It builds on the analysis techniques that are mentioned in BT 201 – Diagnosing and Measuring Customer Satisfaction – and complements the content of BT 414 – eBusiness Technologies.

The course leverages the existing research program around BPM in the Howe School and uses partnerships with academics and industry to incorporate new research findings and technology into the curriculum. Students are exposed to, and work with, state-of-the-art BPM software offerings from vendors such as IBM, TIBCO, SunGard, BizAgi, and Signavio.