This program provides professionals with the skills and business perspective necessary to manage across multiple domains for outstanding service management.
These economic times require professionals that can meet head-on the challenge of defining and implementing strategies that provide enhancements and growth in the services components of businesses. The graduate certificate in Strategic Service Management addresses the vision and innovation needed to develop strategies to improve performance of your business. The courses will prepare students or professionals for jobs as consultants; strategists; solution designers; entrepreneurs; business analysts; or business development to develop and implement strategies for today's global economy.
PROGRAM AUDIENCE
Everyone interested in the global service industry will benefit from this new program. People increasing their responsibilities or moving into more managerial and cross-functional positions and those interested in changing their careers would also benefit. And employees that already manage in organizations that integrate people, process, information, and technology to procure or deliver services for their customers.
REAL WORLD DELIVERY
The Service Management program courses are delivered using flexible methods and can be tailored to meet the needs of our students or corporate clients. Some of the options are listed below:
- The traditional on campus (weekday, night or Saturday)
- Customer sites, (weekday, night or Saturday)
- 5 day concentrated on customer's site with follow-up over the next 10 weeks
- 3 days concentrated, project work, 2 days concentrated, project work
- Web Campus award winning distance learning on the Web
- Other hybrid options will be considered as the need arises.
ADMISSION CRITERIA
- Application
- undergraduate GPA (3.0) with original transcripts
- Two letters of recommendation
CONTACT
Program Advisor: Sharen.Glennon@stevens.edu +1 (201) 216 5381
Michael Parfett, Director Service Management Program,
Distinguished Industry Professor
Phone: 201-216-8731 Fax: 201-216-5385
Email: Michael.Parfett@stevens.edu
Or visit: http://howe.stevens.edu/service
REQUIRED COURSES
- SME 610 Service Management in the Global Market is a comprehensive course in service management that covers the critical service science concepts with emphasis on the global marketplace.
- MIS 710 Process Innovation and Management focuses on the role of Information Technology in reengineering and enhancing key business processes. The implications for organizational structures and processes, as the result of increased opportunities to deploy information and streamline business systems, are covered.
- MIS 735 Managing IT Service Processes entails the examination of architecture and process considerations for maximizing the quality and integrity of IT services and software, including measurements, compliance testing, and audits. The course maps to the Service Strategy and Service Design domains of ITIL.
- MIS 750 Managing IT Resources investigates and understands the organizational infrastructure and governance considerations for Information Technology. The primary theme is the alignment between IT and the business and ensuring IT is viewed as and enabler or driver of the business.
All may be applied to the Service Management & Engineering masters degree.
Click here to download the certificate brochure.
