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Business Process Management & Service InnovationCoordinator: Michael zur Muehlen
Business Process Management (BPM) is the set of concepts, methods and tools surrounding the definition, implementation, improvement and structuring of lateral processes in organizations. It emerged as a combination of mature organizational concepts (BPR, Six Sigma, TQM) and process-supporting technologies such as workflow management, BPM suites and service-enabled systems. The use of Business Process Automation technology in this context promises significant efficiency gains for organizations through the automated coordination of activities, allocation of tasks to process participants and the integration of applications. The demand for BPM is further stimulated by opportunities related to ongoing process performance improvement, process outsoucing / offshoring and the interest in process standards such as ITIL and SCOR. Not surprisingly, global analysts such as the Gartner Group have identified Business Process Management as the number one priority of CIOs for a number of years.
Research in BPM
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