IT Service Management (ITSM) is the collection of critical functions and processes that keep IT moving.  A Service Management orientation is essential in maintaining IT architecture, including process and technology components.

The Stevens program in Managing IT Services explores the essential topics of ITSM, including the IT Infrastructure Library (ITIL).  The program explores the operational, tactical, and strategic challenges in designing an ITSM structure and effectively overseeing its operation.  The program is closely aligned with ITIL concepts and is suited for technical and business managers who are responsible for managing IT services, as well as ITIL and service process management consultants.

Stevens leadership has produced a unique degree offering that is distinctive and challenging, based on a multi-disciplinary approach that is flexible and integrated.  Stevens programs are accredited by Middle States and ABET, and AACSB accreditation is underway.

Managing IT Services - Program Structure

• Managing IT Service Processes
• Managing IT Service Operations
• Managing the IT Resource
• Integrating IT Architecture
• ITIL

The Stevens offering in Managing IT Services is an important component of Stevens' Service Management Program, a comprehensive and innovative grouping of courses and degree programs that includes essential service specializations and segments, supported by a foundation in business and technology.

Please contact Jerry Luftman, Associate Dean, for further information on the Managing IT Services program at Stevens.