Service Management Curriculum

The Service Management program offers a Masters Degree, non-degree certificates, as well as targeted short courses.

The non-degree certificates are:

• Service Management Strategic Graduate Certificate
  • Required: SME 610 Service Management in the Global Market (new course)
            Choose 3 of the 4 below:
  • MIS 710 Process Innovation and Management
  • MIS 735 Managing IT Service Processes
  • MIS 750 Managing IT Resources
  • SME 710 Service Strategy and Design (new course)
    
• Service Management Operations
  • SME 620 Customer Relationship Management (new course)
    
  • MIS 712 BPM and Workflow Implementation
  • MIS 736 Managing IT Service Operations
  • MIS 690 Supply Chain Management and Strategy
• Systems Engineering and Architecture
  
  • SYS 625 Fundamentals of System Engineering
  • SYS 650 Systems Architecture and Design
  • SYS 605 Systems Integration
    
  • ES 677 Enterprise and Organizational Governance

The non-degree certificates can also be applied towards a full 12 course masters degree. The curriculum for the masters program is: