Howe School Course Catalog

SME 610	Fundamentals in Service Management in the Global Market
Overview
SME 610 is a comprehensive course in service management that covers critical service science concepts for managers with emphasis on the global marketplace. Topics include concepts of service science, design and engineering of services, managing global services, human dimensions in service management, and ethical considerations. The course includes examination of service management case studies and relevant articles about emerging global service trends.
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