| Principles and techniques of total quality management (TQM) with emphasis on their application to technical organizations. Topics include management philosophy, concepts, and critique of quality "Gurus," TQM model, and strategy; TQM tools and techniques; Deptartment of Defense 5000.51-G TQM guides; review and critique of the Deming and Baldrige Awards; concurrent engineering; and quality function, deployment, and design for cost. Students will form teams to analyze a case study involving TQM concepts and techniques. |
