The United States, and indeed the global economy, has moved from a goods producing economy to a services producing economy.  A services driven world requires differences in how to design, develop, deliver and manage.  Almost all the expected growth in jobs and increases in the Gross National Product (GNP) will come within the services industries.

The Howe School of Technology Management in collaboration with the School of Systems and Enterprise have created a unique Service Management program to address the services market and provide students with the skills to meet the needs of today and tomorrow. The Service Management program is a multi-disciplinary program, drawing from Information Systems, System Engineering, Management Science and engineering. It aims to improve the performance of services through the configuration of people, technology and business. The goal is to improve the predictability, productivity and quality of services by applying scientific, management and engineering disciplines to service.

The offerings are a Masters Degree; three graduate certificates in Strategic Service Management, Operations Service Management or System Engineering and Architecture; targeted short courses.

Core to the growth in services are the premises of a global world that is customer centric.  In this world, technology plays an ever increasing role. Within Stevens, the Howe School of Technology Management and the School of Systems and Enterprises, with their tradition of focusing on technology to deliver solutions that marry technology and business, are in a unique position to help lead how the workforce of the present and future needs to be educated.

The audience for this program are existing students who are interested in the global service industry; as well as people in the work force that are increasing their responsibilities and moving into more managerial and cross-functional positions, with the requisite responsibility to improve business results; and also those that are interested in changing their careers and entering a market with a broad set of needs. Students are those that wish to/are manage in organizations and deal with issues that allow their organization to integrate and manage its people, process, information, and technology to procure or deliver services for their customers in and effective and efficient way.

There are a wide variety of positions that the Service Management Program will prepare its students for. They are:

Consultants Strategists Entrepreneurs Business Analysts Business Development Solution Designers System Integrators

Infrastructure Managers Release Managers Operations Managers Program/Project Managers Developers System Engineers System Architects

 

Service Management Brochure

Service Management Presentation