Michael zur Muehlen directs the Center of Excellence in Business Process Innovation at Stevens Institute of Technology and is responsible for Stevens’ graduate and executive education programs in Business Process Management and Service Innovation. He has over 15 years of experience in the field of process management and workflow automation, and has led numerous process improvement and design projects in the utility, financial services, industrial, and telecommunications sector both in Europe and the US. Michael actively participates in BPM standardization efforts and in 2004 was named a fellow of the Workflow Management Coalition. His research focuses on the practical use of process modeling standards, techniques to manage operational risks in business processes, and the integration of business processes and business rules. He is the author of a book on workflow-based process controlling and numerous articles on process management and workflow automation.

Michael zur Muehlen, PhD
Director, Center of Excellence in Business Process Innovation
Howe School of Technology Management
Stevens Institute of Technology
Castle Point on Hudson
Hoboken, NJ 07030
Phone: +1 (201) 216 8293
Email: mzurmuehlen@stevens.edu

Nathaniel Palmer is Chief BPM Strategist of SRA International, as well as Executive Director of the Workflow Management Coalition. Previously he was Director, Business Consulting for Perot Systems Corp, where he worked under Jim Champy as a corporate-wide subject matter expert and primary ombudsman on Business Process Management. Nathaniel spent over a decade with Delphi Group as Vice President and Chief Analyst. Nathaniel is the author of several dozen research studies as well as co-author of The X-Economy (Texere, 2001) and frequent contributor to the annual BPM and Workflow Handbook series. He has been featured in media ranging from Fortune to the New York Times. In addition he has by-lined more than 100 articles in publications such as CIO and InformationWeek, interviewed on National Public Radio and World Business Review. In 1998 he was the first recipient of the AIIM Laureate in Workflow.

Keith Swenson is current Vice President of Research and Development at Fujitsu Software Corporation for the Interstage family of products. He is pioneer in web services, and has helped the development of BPM standards such as WfMC Interface 2, OMG Workflow Facility, SWAP, Wf-XML, AWSP, WSCI, and is currently working on standards such as Workcast and ASAP. He has led efforts to develop software products to support work teams at MS2, Netscape, and Ashton Tate. He is currently the Chairman of the Technical Committee of the Workflow Management Coalition. In 2004 he was awarded the Marvin L. Manheim Award for outstanding contributions in the field of workflow.

Robert Shapiro is founder and manager of Process Analytica. He is also Senior Vice President: Research, for Global 360. He founded Cape Visions which was acquired by Global in 2005. At Cape Visions he directed the development of Analytics and Simulation software used by FileNet/IBM, Fujitsu, PegaSystems and Global 360 Business Process Management products. Prior to founding Cape Visions, as founder and CEO of Meta Software Corporation, he directed the implementation of a unique suite of graphical modeling and optimization tools for enterprise-wide business process improvement. Products based on these tools are used by Bank of America, Wells Fargo, JPMChase and other major banks to optimize their check processing and Lock Box operations. As a participant in the Workflow Management Coalition and chair of the working groups on conformance and process definition interchange, he plays a critical role in the development of international standards for workflow and business process management. In 2005 he was awarded the Marvin L. Manheim Award for outstanding contributions in the field of workflow.